Privacy Policy

Your privacy matters to us. This policy explains how Mozzartbet Kenya collects, uses, and protects your personal information when you use our services.

Last Updated: January 1, 2025
Effective Date: January 1, 2025

1. Introduction

Welcome to Mozzartbet Kenya. This Privacy Policy explains how Mozzartbet Kenya ("we", "us", "our") collects, uses, processes, and protects your personal information when you use our online betting and casino platform.

Mozzartbet Kenya operates under a valid license from the Betting Control and Licensing Board (BCLB) of Kenya, ensuring compliance with local gaming regulations and data protection standards.

By using our services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. If you don't agree with this policy, please don't use our services.

This policy applies to all users of our website, mobile applications, and related services, regardless of how you access or use them.

2. Information We Collect

We collect various types of information to provide and improve our services:

2.1 Personal Information

Registration Information: Full name, date of birth, email address, phone number, residential address, and preferred currency.
Identity Verification: Government-issued ID, passport, driver's license, utility bills, and other documents required for account verification.
Financial Information: Payment method details, transaction history, deposit and withdrawal records, and source of funds documentation.
Communication Records: Customer support conversations, emails, chat messages, and feedback you provide.

2.2 Technical Information

Device Information: IP address, device type, operating system, browser type and version, screen resolution, and device identifiers.
Usage Data: Pages visited, time spent on site, click patterns, game preferences, betting history, and navigation paths.
Location Data: General geographic location based on IP address to comply with licensing requirements.
Cookies and Tracking: Information collected through cookies, web beacons, and similar tracking technologies.

2.3 Gaming Information

  • Betting patterns and preferences
  • Game session data and statistics
  • Responsible gaming settings and limits
  • Bonus and promotion participation

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Provision

  • Creating and managing your account
  • Processing deposits, withdrawals, and transactions
  • Providing access to games and betting services
  • Offering customer support and assistance
  • Personalizing your gaming experience

3.2 Legal and Regulatory Compliance

  • Verifying your identity and age
  • Complying with anti-money laundering regulations
  • Meeting know-your-customer (KYC) requirements
  • Reporting to regulatory authorities when required
  • Preventing fraud and illegal activities

3.3 Security and Safety

  • Protecting against fraud and unauthorized access
  • Monitoring for suspicious activities
  • Implementing responsible gaming measures
  • Ensuring platform security and integrity

3.4 Marketing and Communication

  • Sending promotional offers and bonuses (with consent)
  • Providing important service updates
  • Conducting market research and surveys
  • Improving our services based on feedback

4. Information Sharing

We may share your personal information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who help us operate our platform:

  • Payment processors for transaction handling
  • Identity verification services
  • Customer support platforms
  • Marketing and analytics providers
  • Cloud hosting and data storage services

4.2 Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations and court orders
  • Respond to government requests and regulatory inquiries
  • Protect our rights, property, and safety
  • Investigate fraud or other illegal activities
  • Enforce our terms and conditions

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

4.4 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Data Security

We implement comprehensive security measures to protect your personal information:

5.1 Technical Safeguards

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256-bit SSL Encryption

All data transmission is protected by industry-standard encryption

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Secure Data Storage

Personal information is stored on encrypted, secure servers

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Access Controls

Strict access controls limit who can view your information

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Regular Security Audits

Ongoing security assessments and vulnerability testing

5.2 Organizational Measures

  • Employee training on data protection
  • Confidentiality agreements with staff and contractors
  • Regular security policy updates
  • Incident response procedures

5.3 Your Security Responsibilities

You can help protect your account by:

  • Using strong, unique passwords
  • Enabling two-factor authentication
  • Keeping your login credentials confidential
  • Logging out from shared devices
  • Reporting suspicious activities immediately

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

6.1 Types of Cookies We Use

6.2 Managing Cookies

You can control cookies through your browser settings:

  • Block all cookies (may affect website functionality)
  • Delete existing cookies
  • Set preferences for specific types of cookies
  • Receive notifications when cookies are set

6.3 Third-Party Tracking

We may use third-party analytics and advertising services that collect information through cookies and similar technologies. These services have their own privacy policies.

7. Your Privacy Rights

You have several rights regarding your personal information:

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Right to Access

Request a copy of the personal information we hold about you

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Right to Rectification

Correct inaccurate or incomplete personal information

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Right to Erasure

Request deletion of your personal information (subject to legal requirements)

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Right to Restrict Processing

Limit how we use your personal information

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Right to Data Portability

Receive your data in a structured, machine-readable format

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Right to Object

Object to processing based on legitimate interests or for marketing purposes

7.1 Exercising Your Rights

To exercise any of these rights, please contact us at support@mozzartbet-kenya.com. We'll respond to your request within 30 days.

7.2 Marketing Communications

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Adjusting your account preferences
  • Contacting customer support

8. Data Retention

We retain your personal information for as long as necessary to:

8.1 Retention Periods

Account Information: Retained while your account is active and for 7 years after closure for regulatory compliance.
Transaction Records: Kept for 7 years to comply with financial regulations and anti-money laundering requirements.
Communication Records: Stored for 3 years for customer service and dispute resolution purposes.
Marketing Data: Retained until you opt out or for 2 years of inactivity.
Technical Data: Logs and analytics data typically retained for 12 months.

8.2 Secure Deletion

When retention periods expire, we securely delete or anonymize your personal information using industry-standard methods.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside Kenya:

9.1 Transfer Safeguards

  • We ensure adequate protection through contractual safeguards
  • Service providers must meet our data protection standards
  • Transfers comply with applicable data protection laws
  • We monitor and audit international data processing

9.2 Processing Locations

Your data may be processed in:

  • European Union (adequate protection)
  • Other countries with appropriate safeguards
  • Locations where our service providers operate

10. Children's Privacy

Our services are not intended for individuals under 18 years of age:

  • We don't knowingly collect information from minors
  • Age verification is required during registration
  • If we discover a minor has provided information, we'll delete it immediately
  • Parents or guardians can contact us to report underage use

If you believe a minor has provided personal information to us, please contact support@mozzartbet-kenya.com immediately.

12. Policy Updates

We may update this Privacy Policy from time to time:

12.1 Notification of Changes

  • Material changes will be communicated via email
  • Updates will be posted on our website
  • Continued use constitutes acceptance of changes
  • You can review the latest version at any time

12.2 Version History

We maintain records of policy changes and their effective dates for transparency.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: support@mozzartbet-kenya.com
Company: Mozzartbet Kenya
License: BCLB Licensed Operator
Response Time: Within 30 days

13.1 Complaint Procedures

If you believe we haven't handled your personal information properly:

  • Contact our Data Protection Officer first
  • We'll investigate and respond within 30 days
  • You may also contact relevant data protection authorities